Sitemap

Blog Posts

The 20 latest Blog Posts

Pages

Categories

Archives by Subject:

Monthly

Archives by Month:

LATEST NEWS

Challenges In Supporting IoT DevicesApril 12, 2018 - 7:54 pm
Whether you’ve noticed it or not, the Internet of Things (IoT) is spreading and influencing your lifestyle. Look no further than your car and you’ll see an inventory of gizmos and gadgets no one had dreamed of just a few short years ago. GPS, Bluetooth and video/music streaming now sells more cars than torque or […]
What Type Of Companies Do We Support?April 4, 2018 - 2:51 pm
The Internet of Things (IoT) has grown quickly and spread widely throughout the consumer market in the last few years. Both manufacturers and end users find themselves overwhelmed by a rapid array of IoT products. The IoT ecosystem is a moving target It is in this context that Infolink-exp has decided to offer its services. […]
How Long Should It Take for your Outsourced Support Team to Ramp Up?February 15, 2018 - 8:24 pm
You just had a great write-up on Mashable or Techcrunch. You’re company is growing like gangbusters. The products are flying off the shelves. And the support calls have exploded. You need your new outsourced support team up and running like…yesterday. But for this to happen, there are certain things that need to take place to […]
How to Execute Customer Support Plays for Your IoT ProductFebruary 15, 2018 - 7:24 pm
As we illustrated in our blog post The Guide to Growing Your IoT Business Through the Customer Journey Support Model, supporting the customer throughout her journey with your product is key to growth for IoT companies. In fact, the rise of the Customer Success group in consumer technology organizations and of the Chief Customer Officer […]
7 Criteria for Determining Your IoT Support BudgetJanuary 23, 2018 - 3:50 pm
Some of the biggest mysteries of the world come in “7s.” The seven wonders of the world. Seven unsolved mysteries that science can’t explain. The seven “new” wonders of the world. And then there are the seven criteria for determining an outsourced customer journey support budget. Because really, trying to figure out how to set […]