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Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies – Infolink-exp Ranks No. 490 on the 2020 Inc. 5000

NEW YORK (PRWEB) AUGUST 14, 2020

Inc. magazine revealed that INFOLINK TECHNOLOGY SOLUTIONS is No. 490 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

READ THE FULL LIST HERE: INC.5000

“Our purpose at Infolink-Exp is to be a platform for growth to our customers in the smart technology space, as well as to our team, partners and investors, so we are truly honored to have made the Inc. 500 list this year. It validates the hard work everyone’s been doing to make that happen and the solutions we bring to the market” said Infolink’s CEO José A. González.

Not only have the companies on the 2020 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists as well. The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent, and a median rate of 165 percent. The Inc. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at http://www.inc.com/inc5000. The top 500 companies are also being featured in the September issue of Inc., available on newsstands August 12.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

The annual Inc. 5000 event honoring the companies on the list will be held virtually from October 23 to 27, 2020. As always, speakers will include some of the greatest innovators and business leaders of our generation.

More about Infolink-exp

Infolink-Exp partners with rapidly scaling IoT technology companies to help their users adopt, learn, and leverage smart technologies to transform their lives. We augment our clients support operations along the customer journey with services to their end-users and with data-driven insights on the customer experience using our Zahoree™ CX analytics platform, to increase adoption, customer retention and expand revenue. Infolink-exp serves the technology industry worldwide with operations in North America and Europe.

More about Inc. and Inc 5000

Methodology
The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2016 is $100,000; the minimum for 2019 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media
The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit http://www.inc.com.

 

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Infolink-exp expands its global presence with a new support operations center in Málaga, Spain.

Infolink-exp, a leader in global technology support services, announced the opening of its European office today.

 

SAN JOSE, CA, November 4, 2019. – Infolink-exp’s new office will be based in Málaga, Spain and will serve European and Asian companies, as well as North American clients moving into the European IoT market. “Some of our U.S.-based clients, companies out of San Francisco, the Silicon Valley, and New York City among others, are growing rapidly and expanding into overseas markets with their products. Often the first step in their expansion is the EMEA market, and we at Infolink-exp want to be in a position to serve them there and become a global partner to them in supporting their users“, says José Antonio González, Founder and CEO of Infolink-EXP. “In addition, Europe has a large and growing number of their own technology companies providing innovations in the smart home, automotive, healthcare and environmental spaces, among others. We also want to be in a position to deliver our customer support and customer experience solutions to them, as we help them scale”.

In recent years, the Internet of Things (IoT) has been gaining ground with consumers, who are starting to see the benefits of using IoT devices to simplify tasks in the home and to manage things around them using apps. According to CSG, just in the smart home, adoption of devices is already in the mid twenties (23%), but expected to rise rapidly, and a strong majority of consumers feel that the most valuable attribute of IoT devices is to make life easier.

The Andalucía Technology Park (PTA) in Málaga provides the perfect environment for Infolink-exp’s landing in Europe, where the company will be able to tap into multi-national and multi-lingual customer support and engineering talent. Infolink-exp, with current operations in Ciudad Juárez, Mexico and San Jose, CA, will be serving clients –B2C and B2B IoT brands– out of their Spanish operations center starting in November of 2019.

ABOUT

Infolink-EXP partners with rapidly scaling IoT technology companies, to deliver an unsurpassed customer experience to end users. That is why we have developed the Customer Journey Support methodology, to help vendors support their customers throughout their lifetime, from pre-sales to activation and on-boarding, first-use, ongoing support, and upgrading.

We augment our clients support operations along the customer journey with services and data-driven insights, to increase adoption, customer retention and expand revenue.

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Customers speak the truth and now the data is in your hands

Optimize your customers’ experience with Zahoree™ Analytics. 

SAN JOSE, CA, September 10, 2019. – Infolink-exp, a leader in global technology support services, announced its new Zahoree Analytics offering today.  Zahoree is an advanced analytics capability that will allow clients to optimize their customer   experience by using data coming from various sources, mainly their customer support platform, customer surveys, purchase and behavioral data.

Zahoree is a combination of a Big Data platform, and a set of professional services designed to build applications and leverage the platform on behalf of Infolink-exp customers.  Zahoree analyzes customer feedback and applies artificial intelligence (AI) and machine-learning (ML) algorithms to discover opportunities for companies to optimize the experience of their end users (CX).  These include: 

  • Analyzing customer experience data at specific touch-points to raise satisfaction and retention levels 
  • Reducing bad customer experiences by 30% to 50%
  • Predicting opportunities to deliver additional value to users such as product options and upgrades

Zahoree has been designed to cater to technology companies that need flexibility in using their customer experience data in different ways and to automate ML solutions quickly. 

“We are all immersed in a technological revolution, where a lot of our day-to-day tasks at home and in the office are getting automated through Internet connected, smart devices.  It is an exciting time, but it also presents numerous challenges to the consumer, from understanding what different technologies can do for them, to actually installing and using these Do-It-Yourself products.  So getting people to actually adopt and stick to using smart devices is all about the experience they have in doing so.  Are they easy to setup and use and do they actually improve their lives? IoT will drive the customer experience in the future, so it is no longer about pushing products.  Vendors – and all of us in the IoT and consumer electronics industry – must work hard to optimize the buying and product use experience as well,” says José Antonio González, Founder and CEO of Infolink-EXP.

In recent years, the Internet of Things (IoT) has been gaining ground with consumers, who are starting to see the benefits of using IoT devices to simplify tasks in the home and to manage things around them using mobile apps.  According to CSG (2018), just in the smart home arena, adoption of devices is already at 23%, but expected to rise rapidly. Additionally, a strong majority of consumers feel that the most valuable attribute of IoT devices is to make life easier.

Infolink-EXP is already working with several well-known B2C and B2B IoT brands in supporting their users and optimizing their customer experience.  Zahoree now reinforces that unique focus.

ABOUT

Infolink-EXP partners with rapidly scaling IoT technology companies, to deliver an unsurpassed customer experience to end users. That is why we have developed the Customer Journey Support methodology, to help vendors support their customers throughout their lifetime, from pre-sales to activation and on-boarding, first-use, ongoing support, and upgrading. 

We augment our clients support operations along the customer journey with services and data-driven insights, to increase adoption, customer retention and expand revenue. 

 

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