NEW YORK, August 17, 2021

Inc. magazine just revealed that Infolink-exp Technology Solutions is No. 2311 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. For the 2nd time, Infolink-exp appears on the Inc. 5000, ranking No. 2311 with year revenue growth of 185 percent.

READ THE FULL LIST HERE: INC.5000 2021

Not only have the companies on the 2021 Inc. 5000 been very competitive within their markets, but this year’s list also proved especially resilient and flexible given 2020’s unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million. Together, those companies added more than 610,000 jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are featured in the September issue of Inc. “The 2021 Inc. 5000 list feels like one of the most important rosters of companies ever compiled,” says Scott Omelianuk, editor-in-chief of Inc.

“Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.”

 

More about Infolink-exp

Infolink-Exp is a provider of customer experience solutions for smart tech companies. We partner with rapidly scaling IoT, Smart Tech, and E-commerce companies to support their customers. We augment our clients support operations along the customer journey with services to their end-users and with data-driven insights on the customer experience using our Zahoree™ CX analytics platform, to increase adoption, customer retention and expand revenue. Infolink-exp serves the technology industry worldwide with operations in North America and Europe.

More about Inc. and Inc 5000

Methodology
Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2017 is $100,000; the minimum for 2020 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to three decimal places. There was one tie on this year’s Inc. 5000. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media
The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multi-platform content reaches more than 50 million people each month across a variety of channels including web sites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Vision Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, http://www.inc.com.

For the technology industry it was that time of year again!

CES 2021 was here, but this time around the well-known conference

organized by the CTA (The Consumer Electronics Association) went digital!

For the first time in 54 years we experienced a virtual trade show, where exhibitors showcased their products by coming up with innovating ways to do so. In addition, the technology business community interacted with each other through multiple communication channels such as real-time chats, messaging and other networking tools.

As we all know CES 2021 is all about the future, as every year it exhibits the newest innovations in the technology space. It brings to the table a great variety of smart products, from robots to smart home appliances, as well as many other innovative technologies. For sure, attending a digital venue was a new experience for all!

 

Here are the top three tech industry trends we saw, which are here to stay for the long haul.

 

1. Digital transformation accelerated due to fast changes in consumer behavior

In both the B2C and B2B markets, digital technology usage rapidly started accelerating as a result of the sudden changes in our everyday lives caused by the pandemic. People were forced to adapt to new technologies at a very fast rate due to the needs they began to face. Some of these trends were already here, but the pandemic triggered a more rapid pace of adoption, from remote meetings to e-commerce and smart home.

In retail and e-commerce in particular, we saw how brick-and-mortar businesses suddenly started closing at a faster clip. As a result, or perhaps as one of its main causes, online shopping and home deliveries began to flourish during these challenging times, opening a whole new world of possibilities to the industry. Reflecting on these changes, Luke Motschenbacher, VP of Merchandising at Best Buy stated:

“Mostly the changes you have seen in retail are permanent because customers have found new ways to shop, new ways to explore, and they become accustomed to the most flexible product fulfillment mechanisms that have ever existed in the industry.”

In short, we have seen how the impact of changes in consumption patterns has encouraged innovation and has opened emerging markets across all areas of the tech industry, such as Smart Home, Digital Health, Robotics, and the like. As the world needed to act quickly, and adapt to new ways of living, technology became an asset in preserving the well-being of people during these difficult times. This paved the road to launching new products and to the acceleration of research on smart solutions aiming to improve everyday life.

 

2. The home becomes a multi-functional hub to live, play, work and learn.

For most of us, because of the pandemic, our home became a place to work, entertain, play, and learn. For this reason alone, we saw how new needs arose in terms of comfort and functionality. The “home as a hub” spurred the acceleration of the smart home market last year, as Steven Hummel, the manager of market research at CTA explained: “2020 was a spectacular year for the smart home industry. We had revenue grow by 8% over 2019 (even in the middle of pandemic)…a lot of product movement, we saw a 17% increase in shipment volumes of DYI smart home products.”

All kinds of smart home solutions experienced growth, including the biggest categories of smart lighting, smart displays, smart doorbells, smart thermostats, and smart speakers, which saw a huge surge in sales. For smart home vendors the scenario in the upcoming years is promising.

Once our behavior changed, our relationship with technology changed as well. While people continue changing their habits, investing in more smart home solutions and expanding the capabilities of the network at their homes, we will continue looking at the rise of an emerging and exciting market.

The CTA forecasted that the estimated revenue of smart home related products would surpass 28 billion by 2022. If families remain at home and continue to implement new technologies in their daily lives, we might see a new growth pattern emerge during 2021. Some of these new technologies include, but are not limited to, no-touch technology, which can be found in both home appliances and vehicles among other innovations. We also have smart security, voice-control and command technologies, in addition to gaming and streaming services.

 

3. Adoption of digital health products is here to stay

Covid-19 has certainly changed our lives, but most importantly, we have seen a global impact because of it. As a result, the digital health industry has experienced rapid growth and has thrived during the pandemic. Furthermore, as the world needed to act quickly, the digital health sector became an asset in preserving the well-being of people around the world as COVID cases started to skyrocket during these difficult times.

On the other hand, smart solutions such as remote patient monitoring, fitness wearables, biometrics monitoring devices, stress trackers, and telemedicine solutions have become essentials in our everyday lives. Trends show that consumers are rapidly adapting and are more proactive to understand their health with the use of wearables, leading to an age of personalization within the health space.

This change in lifestyle, health awareness and medical needs is opening a new array of possibilities to the industry. In this context, everything is an open game for innovation, consumers are central, and service providers are key, but it is the smart technologies vendors who will play an enabling and critical role in leading societies to a healthier and more active lifestyle.

 

Summary

With crisis comes opportunity, and what we can learn from these trends is that it will neither be the strongest or the biggest, but the most adaptable who will survive unfavorable scenarios. Hence, when businesses react early and fast to present conditions, they have found a new path to innovation and to emerging markets. As Luke Motschenbacher inferred in the session called Macro Trends Affecting the Tech Industry Session at CES 2021 “Now, you have people from different generations and demographics that many times the technology industry does not target because they are slow adapters, and this year (2020) that adoption occurred and accelerated to an extent we haven’t seen before. Now you have a whole new market that feels comfortable adopting new technology.”

NEW YORK (PRWEB) AUGUST 14, 2020

Inc. magazine revealed that INFOLINK TECHNOLOGY SOLUTIONS is No. 490 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

READ THE FULL LIST HERE: INC.5000

“Our purpose at Infolink-Exp is to be a platform for growth to our customers in the smart technology space, as well as to our team, partners and investors, so we are truly honored to have made the Inc. 500 list this year. It validates the hard work everyone’s been doing to make that happen and the solutions we bring to the market” said Infolink’s CEO José A. González.

Not only have the companies on the 2020 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists as well. The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent, and a median rate of 165 percent. The Inc. 5000’s aggregate revenue was $209 billion in 2019, accounting for over 1 million jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at http://www.inc.com/inc5000. The top 500 companies are also being featured in the September issue of Inc., available on newsstands August 12.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

The annual Inc. 5000 event honoring the companies on the list will be held virtually from October 23 to 27, 2020. As always, speakers will include some of the greatest innovators and business leaders of our generation.

More about Infolink-exp

Infolink-Exp partners with rapidly scaling IoT technology companies to help their users adopt, learn, and leverage smart technologies to transform their lives. We augment our clients support operations along the customer journey with services to their end-users and with data-driven insights on the customer experience using our Zahoree™ CX analytics platform, to increase adoption, customer retention and expand revenue. Infolink-exp serves the technology industry worldwide with operations in North America and Europe.

More about Inc. and Inc 5000

Methodology
The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2016 is $100,000; the minimum for 2019 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media
The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit http://www.inc.com.

 

In the Media:

PRWeb

Listen to our CEO José A. González as he joins Betsy Westhafer and Tony Bodoh on the Really Know your Customer Podcast to talk about how Infolink-exp Customer Journey Support Model helps technology companies scale.

Really Know your Customer Podcast Website

 

“When a business is ready to scale, it’s no longer about the product or marketing. It’s all about keeping relationships with the customers” José González.

 

José González as a tech entrepreneur himself, knows the challenges that IoT/Tech companies encounter along the way as they experience growth. José brings all his expertise of the past 25 years to the table to chat with us on how to keep your customers happy and bring Customer Success best practices into the consumer based smart product marketplace.

If you are in charge of Customer Experience, Customer Success, Customer Support, and Marketing in a tech company, you can not miss this podcast! Stay with us to learn what it means to be a customer oriented company in the IoT/Smart B2C world.

 Preview

Betsy: I’m excited to dive into this, Tony. We’re going to be talking about how you can utilize your customer support people as actual customer success people, what that look and why that’s important. José has a lot of other great insights on what it means to be customer centristic in this type of world.

Betsy: José, welcome to the show. It’s good to have you here.

José: Thanks for having me…

 

You can read the podcast transcript or listen it here:

Infolink-exp is a support partner to smart tech companies, delivering great customer experiences. If you’d like to explore working with us, feel free to Schedule a Discovery Call or visit our SCALE-SMART FAQ page.

DESIGNED FOR: CONSUMER IOT AND SMART TECH COMPANIES

Did You Miss Our Webinar? Watch It Here!

The Emergence of The Transformation Economy

Want to learn how to leverage your Customer Support and CX teams to generate revenue at your consumer IOT or smart tech company? On May 28th, 2020 we joined #1 Best Selling Author Tony Bodoh and Infolink-exp CEO José Antonio González on a live webinar. If you are in charge of  Customer Operations, Customer Experience, Customer Support, Customer Success, and Marketing in a technology company or startup you can not miss it!

Watch now to learn…

  • You’ll learn how a B2C smart tech company can use a customer success paradigm and their support team to guide customers to the outcomes they seek and to their highest potential.
  • About a silent revolution in our economy that few are aware about, which will create a shuffling of the companies that succeed, fail or transform.
  • How Customer Experience (CX) data should drive the optimization of your customer support operations.

Infolink-exp was feature on ‘INVEST IN SPAIN’ by ICEX, the Spanish Institute for Foreign Trade.

Read the full article here:

www.investinspain.org

 

Infolink-EXP partners with rapidly scaling IoT technology companies, to deliver an unsurpassed customer experience to end users. That is why we have developed the Customer Journey Support methodology, to help vendors support their customers throughout their lifetime, from pre-sales to activation and on-boarding, first-use, ongoing support, and upgrading.

We augment our clients support operations along the customer journey with services and data-driven insights, to increase adoption, customer retention and expand revenue.

 

Infolink-exp, a leader in global technology support services, announced the opening of its European office today.

 

SAN JOSE, CA, November 4, 2019. – Infolink-exp’s new office will be based in Málaga, Spain and will serve European and Asian companies, as well as North American clients moving into the European IoT market. “Some of our U.S.-based clients, companies out of San Francisco, the Silicon Valley, and New York City among others, are growing rapidly and expanding into overseas markets with their products. Often the first step in their expansion is the EMEA market, and we at Infolink-exp want to be in a position to serve them there and become a global partner to them in supporting their users“, says José Antonio González, Founder and CEO of Infolink-EXP. “In addition, Europe has a large and growing number of their own technology companies providing innovations in the smart home, automotive, healthcare and environmental spaces, among others. We also want to be in a position to deliver our customer support and customer experience solutions to them, as we help them scale”.

In recent years, the Internet of Things (IoT) has been gaining ground with consumers, who are starting to see the benefits of using IoT devices to simplify tasks in the home and to manage things around them using apps. According to CSG, just in the smart home, adoption of devices is already in the mid twenties (23%), but expected to rise rapidly, and a strong majority of consumers feel that the most valuable attribute of IoT devices is to make life easier.

The Andalucía Technology Park (PTA) in Málaga provides the perfect environment for Infolink-exp’s landing in Europe, where the company will be able to tap into multi-national and multi-lingual customer support and engineering talent. Infolink-exp, with current operations in Ciudad Juárez, Mexico and San Jose, CA, will be serving clients –B2C and B2B IoT brands– out of their Spanish operations center starting in November of 2019.

ABOUT

Infolink-EXP partners with rapidly scaling IoT technology companies, to deliver an unsurpassed customer experience to end users. That is why we have developed the Customer Journey Support methodology, to help vendors support their customers throughout their lifetime, from pre-sales to activation and on-boarding, first-use, ongoing support, and upgrading.

We augment our clients support operations along the customer journey with services and data-driven insights, to increase adoption, customer retention and expand revenue.

In the Media:

Markets Insider

PRWeb

RealWire

MarTech Cube

 

Optimize your customers’ experience with Zahoree™ Analytics. 

SAN JOSE, CA, September 10, 2019. – Infolink-exp, a leader in global technology support services, announced its new Zahoree Analytics offering today.  Zahoree is an advanced analytics capability that will allow clients to optimize their customer   experience by using data coming from various sources, mainly their customer support platform, customer surveys, purchase and behavioral data.

Zahoree is a combination of a Big Data platform, and a set of professional services designed to build applications and leverage the platform on behalf of Infolink-exp customers.  Zahoree analyzes customer feedback and applies artificial intelligence (AI) and machine-learning (ML) algorithms to discover opportunities for companies to optimize the experience of their end users (CX).  These include: 

  • Analyzing customer experience data at specific touch-points to raise satisfaction and retention levels 
  • Reducing bad customer experiences by 30% to 50%
  • Predicting opportunities to deliver additional value to users such as product options and upgrades

Zahoree has been designed to cater to technology companies that need flexibility in using their customer experience data in different ways and to automate ML solutions quickly. 

“We are all immersed in a technological revolution, where a lot of our day-to-day tasks at home and in the office are getting automated through Internet connected, smart devices.  It is an exciting time, but it also presents numerous challenges to the consumer, from understanding what different technologies can do for them, to actually installing and using these Do-It-Yourself products.  So getting people to actually adopt and stick to using smart devices is all about the experience they have in doing so.  Are they easy to setup and use and do they actually improve their lives? IoT will drive the customer experience in the future, so it is no longer about pushing products.  Vendors – and all of us in the IoT and consumer electronics industry – must work hard to optimize the buying and product use experience as well,” says José Antonio González, Founder and CEO of Infolink-EXP.

In recent years, the Internet of Things (IoT) has been gaining ground with consumers, who are starting to see the benefits of using IoT devices to simplify tasks in the home and to manage things around them using mobile apps.  According to CSG (2018), just in the smart home arena, adoption of devices is already at 23%, but expected to rise rapidly. Additionally, a strong majority of consumers feel that the most valuable attribute of IoT devices is to make life easier.

Infolink-EXP is already working with several well-known B2C and B2B IoT brands in supporting their users and optimizing their customer experience.  Zahoree now reinforces that unique focus.

ABOUT

Infolink-EXP partners with rapidly scaling IoT technology companies, to deliver an unsurpassed customer experience to end users. That is why we have developed the Customer Journey Support methodology, to help vendors support their customers throughout their lifetime, from pre-sales to activation and on-boarding, first-use, ongoing support, and upgrading. 

We augment our clients support operations along the customer journey with services and data-driven insights, to increase adoption, customer retention and expand revenue. 

 

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