Specialized in supporting consumer IoT and DIY devices, in particular for the Smart Home, Security, Automotive and Sleep Tech.
Infolink-exp Expands its Global Presence with Support Operations Center in Málaga, Spain
Infolink-exp, a leader in global technology support services, announced the opening of its European support center in October of 2019. Our support center is located in the Andalucia Tech Park (PTA) in Málaga, Spain. Infolink-exp brings expertise in supporting a new generation of smart, connected products to the rapidly growing market of European smart technology vendors and consumers.
Our center in Spain is perfectly suited to provide support services to tech companies expanding to both sides of the Atlantic.
Customer Journey Experiences Delivered
SPECIFIC BENEFITS IN OUR EUROPEAN CENTER INCLUDE:
Support in 10-15 European languages by native speakers
Native support team is familiar with the nuances of the European lifestyle, products and use cases.
Team focused on delivering a transformational customer experience to users, not just fixing problems.
Global team for support in other geographies, specifically North and South America. We support companies expanding to both sides of the Atlantic, from Europe to the Americas and viceversa.
Customer Experience Outsourcing for IoT Companies
Infolink-EXP partners with rapidly scaling IoT technology companies to deliver an transformational customer experience to end users. The new breed of smart, Internet-connected products is opening an array of possibilities to consumers. To the users, it’s all about making their lives better, but in the process of getting there, there are learning and adoption challenges, which the vendors must help them overcome.
That is what Infolink-exp enables vendors to do, while they scale to serve a larger customer base.
Our European support center perfectly complements the one in North America to provide technology vendors a unique capability to support their global customer base and address the unique challenges consumers face when using new technologies in the smart home, for their fitness and health, a sustainable lifestyle, and for security, among others.
Infolink-exp focuses on IoT technology to support users throughout their lifecycle, from pre-sales to activation and on-boarding, first-use, ongoing support, and upgrading.
We augment our clients support operations along the customer journey with services and data-driven insights, to increase adoption, customer retention and expand revenue.
If you want to know more about our support solutions in Europe please contact us
2880 Zanker Road, Suite 203
San Jose, CA 95134
Ciudad Juárez, México