CX OPTIMIZATION
Customer Experience Optimization solution
Obtain customer and product insights faster with our Zahoree™
Zahoree is a combination of a Big Data platform, and a set of professional services designed to build applications and leverage the platform on behalf of Infolink-exp customers. Our Big Data analytics technology uses data from support cases, customer surveys, reviews, and other sources of purchase and behavioral data to get you actionable intelligence in support of an improved customer experience for your end-users.
Zahoree is an easy-to-use platform that works with your data. Our analysts ingest it, combine it and automate data analysis pipelines for you, so you can visualize and share the results.
Here’s what our Customer Experience application solutions can help you do:
Get insights from customer feedback • Explore customer behaviors at various touchpoints • Score customers risk of churning or identify up-sell and cross-sell opportunities • Get insights that will help you optimize the customer experience
Use your Customer Experience data (customer cases, surveys, reviews) to:
Raise 3+ CSAT scores to 4+
Improve customer sentiment measurably
Reduce detractors by 30% to 50%
Retain revenue
Provide feedback to product and marketing teams- From $849per month
Explore touch-points in the customer journey such as product activation, product setup or support requests to increase product adoption and use
- From $1,249per month
Ingest relevant data into Zahoree to:
Predict and lower customer churn
Increase up-selling and cross-selling opportunities- From $1,749per month
