Customer success isn’t just for SaaS anymore. Just as it is for SaaS companies, It is critical for IoT companies to demonstrate ongoing value to customers in order to retain them and turn them into advocates for your brand. Your customer success program must align with your product, target market and business model. In this series, we describe a framework for you to consider.
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Chapter 1: Customer Success for IoTCustomer success isn’t just for SaaS anymore. It is critical to demonstrate ongoing value to customers in order to retain them and turn them into advocates for your brand. Be sure that your customer success program aligns with your product, target market, and business model by considering this framework. Here’s to your success! Read More |
