José Antonio González
Computer Science and MBA grad from UT Austin. Passionate about starting and growing companies that create value for all involved. Have split professional career between native Juarez, Mexico and San José, California. Singer and Opera lover.
Imagineer, looking for new ways to do things. Love literature, professional illustrator, amateur writer and Artemisa’s dad.
Experienced administrator. Hobbies: Target shooting, Foodie. Always cares about the needs of others.
Designer. She loves being outdoors capturing the beauty of the planet through photography. Passionate about innovation and helping companies grow through branding and marketing. Her two main interests: Sustainability and Design.
Luis brings over 15 years of sales and account managing. He spent 7 years with Xerox as a Sr. Major Account Manager and over 6 years of general management. BBA from University of Phoenix.
Ambitious and driven. I thrive on challenges and constantly set goals for my team and myself, so I have something to strive towards. I‘m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness. I am proud of what I’ve learned throughout the years. "Never settle, never give up" my model to follow.
Experienced trainer and teacher with 15+ years of customer service experience. Master’s degree in Biotechnology. He loves traveling, cooking, reading, and playing tennis.
Technology and E-sport enthusiast, 10+ Years working in customer support oriented companies. Avid worker. Trusts and empowers his team. Always looking for ways to improve processes and tasks.
A Mathematician working with Research and Development teams on business projects using tools inspired by Artificial Intelligence. I love Coffee and Geometry.
IT Engineer with Technical Support Experience. Passion for technology and the way things work. Always looking for continuous learning. I also enjoy the simplicity of nature and setting ambitious goals.
Juan Pablo García
8+ years of experience in Workforce Management. I am passionate about everything I do. I am a true team player and strongly believe that dedication is the key to success. I am a father of two girls. I love watching sports in my spare time.
Sophisticated. As a Service Manager, he values human relations, time, and results. Aviation is his passion. He also loves to spend time with his family and friends. Always smiling.
Team player and hard working. Excited to take challenges and love to make things right. Always smiling.
Industrial Engineer with Project Management knowledge. I have a big passion for Customer Support and love new challenges at work. Always a team player willing to stretch my hand to anyone that needs it. My mind is always looking for new ideas to improve myself. I’m also a great cinema aficionado.
Avid reader with 15 years of experience in customer service, speak 4 languages with a passion for client’s success.
18+ years of experience in the BPO business, managing customer services, IT, finance, and sourcing teams. A dedicated hard-working manager, his goal is to provide our clients with the best experience, looking always for client success. Passionate about sports and loves new challenges at work. Enjoys art, painting, drawing, and spending time with his family.
B.A. In Philosophy. Tony has spent 35+ years in Silicon Valley as a Director of Engineering, VP of Product and Business Development, as well as company founder. He was responsible for setting product direction, creating product road maps and functional requirements and specifications documents, and helping define business strategies for Sun Microsystems, Lightpole and Boxbe, among others.
Sr. Director, Big Data Analytics at Asurion, PhD, Electrical Engineering. Alberto is a Big data analytics and data scientist leader with track record of creating business value from data analytics, technical team and people development. 20+ years of experience in mobile devices, big data analytics systems, statistical algorithms, predictive modeling, and artificial intelligence. Passionate about innovation with 16 granted patents. Specialist in the software development life cycle including ideation, Agile-Lean development, quality, scale and delivery.
Kristen Hayer is the Founder & CEO of The Success League, a consulting firm focused on customer success. She believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Prior to founding The Success League, Kristen built and led several award-winning customer success teams. She has published over 60 articles on customer success, and hosts the popular customer success podcast, Strikedeck Radio. Kristen received her MBA from the University of Washington in Seattle, and now lives with her family in the Bay Area.
Tony Bodoh is the CEO of Tony Bodoh International. TBI’s focus is on applying the science of human experience to deepen the customer relationships.
Tony is a speaker, podcaster, and co-author of three #1 Best Selling books including: ProphetAbility - The Revealing Story of Why Companies Succeed, Fail, or Bounce Back; Leverage - How to Achieve a Lot with the Little You’ve Got; and, The Complete Experience - Unlocking the Secrets of Online Reviews that Drive Customer Loyalty. Tony lives in Nashville, Tennessee.
Amy has a deep background in sales and leadership within startups and global enterprises like IBM, Oracle, Microsoft, Cisco and Salesforce. Her client-relationship experience and value-based approach builds lasting relationships with clients that transcend opportunities to create lifetime raving fans. Amy has degrees in Business Administration and Literary Fiction.