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PODCAST: Using Better Customer Intelligence To Optimize Services

Listen to our CEO José A. González as he joins Betsy Westhafer and Tony Bodoh on the Really Know your Customer Podcast to talk about how Infolink-exp Customer Journey Support Model helps technology companies scale.

Really Know your Customer Podcast Website

 

“When a business is ready to scale, it’s no longer about the product or marketing. It’s all about keeping relationships with the customers” José González.

 

José González as a tech entrepreneur himself, knows the challenges that IoT/Tech companies encounter along the way as they experience growth. José brings all his expertise of the past 25 years to the table to chat with us on how to keep your customers happy and bring Customer Success best practices into the consumer based smart product marketplace.

If you are in charge of Customer Experience, Customer Success, Customer Support, and Marketing in a tech company, you can not miss this podcast! Stay with us to learn what it means to be a customer oriented company in the IoT/Smart B2C world.

 Preview

Betsy: I’m excited to dive into this, Tony. We’re going to be talking about how you can utilize your customer support people as actual customer success people, what that look and why that’s important. José has a lot of other great insights on what it means to be customer centristic in this type of world.

Betsy: José, welcome to the show. It’s good to have you here.

José: Thanks for having me…

 

You can read the podcast transcript or listen it here:

Infolink-exp is a support partner to smart tech companies, delivering great customer experiences. If you’d like to explore working with us, feel free to Schedule a Discovery Call or visit our SCALE-SMART FAQ page.