Optimize your customers’ experience with Zahoree™ Analytics. SAN JOSE, CA, September 10, 2019. – Infolink-exp, a leader in global technology support services, announced its new Zahoree Analytics offering today. Zahoree is an advanced analytics capability that will allow clients to optimize their customer experience by using data coming from various sources, mainly their customer […]
“Usage of smart, internet-connected devices is becoming the norm amongst people of all ages—even seniors. For the elderly, advanced technology and high-tech devices make daily tasks easier and can enhance quality of life. With technology, seniors have the tools and assistance to be more independent.” Adoption of new technologies is always a challenge, as […]
Allconnect recently published a tech guide focused for seniors living on their own. It includes a list of the latest home technologies to aide in their independence, allowing them to age in place. https://www.allconnect.com/blog/smart-home-technology-seniors/ Powered by: allconnect.com
With the advent of the Smart Home, there’s a new set of security threats we have to contend with, and they’re all digital. From botnets to WiFi smart cameras that “spy” on you, you may believe that your smart home is a potential pandora’s box of privacy invasions and hackings. But you can enjoy the […]
Earlier this year the world was shocked by a graphic video of David Dao, a Kentucky man, who was dragged off a United Flight, his face bloodied and body limp. But this wasn’t the first time United had problems. There was the famous 2009 music video, United Breaks Guitars, created after the bassist for the […]
Sales and marketing gurus love to focus on how to create more awareness, generate more leads, and close more sales. It’s what’s “sexy” in the blogging world. But the old refrain, “It’s easier to sell to existing customers than to new ones,” is truer now than ever before. In our infographic on Customer Loyalty In […]
Companies today are prioritizing the creation of amazing customer experiences. They know that excellence in sales and marketing is not enough – they must also delight their customers throughout the customer journey, both before the sale and after the sale. Belgian Big Data company NG Data recently researched the top blogs in the industry dedicated […]
We all like graphs! It’s something that comes natural, especially in the customer support business. We all want to know where we stand when it comes to response times, ticket volumes, resolution times, top issues, CSAT, NPS, etc. And all of that is more than ok to measure, as it helps us improve our customer […]
The Cloud business model is probably the biggest breakthrough in computing since the invention of windows-based software. By offering applications and functionality on a subscription basis, software companies are becoming more like services companies than product companies. Salesforce.com may not have pioneered the software-as-a-service model, but they, more than any other company, popularized it and […]
We all know a great customer support experience can be the best thing when it comes to customer retention, hopefully creating product brand advocates in the process. But how exactly do you know what type of experience your client will consider great? And therefore, how do you design it? A b2b software company might need […]
