We help you scale your customer operations, from pre-sales support and onboarding to renewal
To learn more watch the video on the right
Scale your Business
Solve the critical growth problems that IoT companies deal with: Customer Experience. Customer Service. Technical Support. Sales Support. Customer Analytics. Backend Support. Scale your business with our customer experience outsourcing solutions!
Onboard, Train and Support your Customers
Turn your customers into fervent brand ambassadors by providing the best customer experience journey ever – one that is dedicated to achieving CX Success throughout the customer lifecycle.
Partner with a company that understands your industry, your business and YOUR CUSTOMERS.
Grow your IoT Business
We specialize in IoT manufacturers, technology startups, SaaS companies and also more mature technology companies.
Consumer IoT and Do-It-Yourself (DIY) Devices
Home Automation
Wearables
Consumer Electronics
SaaS
e-Commerce
Infolink-exp is part of the Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America.
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Deliver Superior Customer Experience
Inspire Loyalty, Advocacy & Referrals
Reduce Churn
We are your weapon of mass retention
Partner with a company that understands your industry, your business and YOUR CUSTOMERS.
We will help you deliver the best customer experience journey to nurture and RETAIN your users., so your people can focus on innovation, product development and sales.
Choosing Infolink to supply outsourcing services to Motive was and continues to be a great decision. Besides the great value and the talent of his consultants, Infolink is managed with integrity and honesty. He and his company are quick to serve, nimble, responsive, a pleasure to do business with.
I think there is no question that, in general, Infolink is head and shoulders above the quality and reliability that we’ve had in the past with outsourced support providers. This is partly attributable to the quality of the team members, but also very much attributable to the management/oversight of the engagement (on *both* sides).
Ana, I’d like to personally thank you for driving the entire team. You have been timely incredibly meticulous and thorough, and overall a joy to work with. Your presence on this project (as our Infolink team leader) gave me peace of mind that no one else could have given. Seriously, not many people have that combination of qualities.
Eli provided a remarkable and notable level of support for my complex and very difficult inability to connect my August doorbell security system to my new NetGear Nighthawk X10 router. He showed an exemplary level of professionalism, intelligence, patience and knowledge in successfully winding me through multiple possible solutions in connecting. He truly represents the best of August’s great products and customer assistance.
I spoke with one of your reps, Yolanda. She was very pleasant and determined to solve my issue. By-the-way make sure you let her know how good of a CSR she is. When I experience good customer service, I email in.
I would definitely recommend Infolink-exp for any team especially a growing team. They’re one of the best teams I’ve worked with as far as their ability to start small and grow to a rather large team.
What is Customer Experience Outsourcing?
A company is experiencing very rapid growth, customers are clamoring for its products and it’s all hands on deck! Employees wear many hats – everybody answers calls, chat and emails in an attempt to keep the customer satisfied. But this gets overwhelming really fast – and everybody’s hair is on fire.
Does this scenario look familiar?
As you acquire more customers and user adoption soars, you’ll start to see a sharp rise in customer and technical support requests at every phase of the customer journey.
Customer experience outsourcing is the solution to this stressful scenario. By outsourcing your customer experience, you let trained and savvy professionals focus on making it be the best, from getting your customers setup for the first time, to walking them through the product and servicing their ongoing requests.
You then get to focus on growing your company, innovating and optimizing your products, and acquiring new customers.
Through Customer Experience Outsourcing you can achieve total peace of mind for you, great experiences for your customers, and just another happy day in the life of your growing IoT company.
Developed with the best technology partners you can think of
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Member of the Consumer Technology Association
Read our foundational blog post on Customer Journey Support©
INFOLINK-EXP HEADQUARTERS
2880 Zanker Road, Suite 203
San Jose, CA 95134
+1-800-280-7703
OTHER LOCATIONS
Málaga, Spain
Ciudad Juárez, México
Chihuahua, Chih., México
