Many companies are succeeding in providing compelling Internet-based customer solutions and services. Those that recognize customer loyalty is vital for sustainable growth, and are able to scale the way they care for their expanding user base in a differentiated fashion, will win. The key is an effective and efficient Customer Experience Management (CXM) System. Infolink helps your company design, deploy and execute customer support and customer success services that deliver addictive customer experiences and help you scale. Unlike traditional customer service outsourcing, Infolink focuses on the branded care experience you aim to deliver to your users, and becomes a true extension of your team. Our success is aligned with yours.
We provide outsourced capacity to handle customer interactions and scale the support and customer success operations. Technical support, user training, onboarding, implementation and premium support. Great people to fit your brand. Learn how to keep up with your customers, start here….
Set up or augment the right technology for your operation: case management, self-help, interactive guides, knowledge base, chat, social engagement, and other key tools for a multichannel system. We set you up with the right metrics and indicators to close the loop with actionable intelligence. Learn how to get the help you want, start here….
The Ideal Customer Experience you want to deliver to your customers gives you the Whats and Hows (contact channels, service levels, skills, technology, policy) for each of the moments of truth that drive customer delight. Learn how to design your customer experience by speaking with us. Start now.